Refund Policy
Last updated: October 21, 2026
PaperSafeAI is operated by PAPERSAFEAI LABS PRIVATE LIMITED (“we,” “us,” or “our”). Sections 1–7 apply to PaperSafeAI purchases processed through Paddle, our authorized reseller and Merchant of Record. Purchases made in the PaperSafeAI mobile app through the App Store or Google Play are covered by section 8.
1. Refund eligibility
Purchases are generally non-refundable, except where required by law or approved by Paddle under its applicable terms. This applies to monthly and annual subscriptions, Lifetime and Founder Lifetime purchases, and Founder update extensions. We do not normally refund unused time.
PaperSafeAI has a Free plan, so you can use the app before you decide to pay.
2. Subscription renewals
The same refund conditions apply to renewal charges, including any applicable statutory withdrawal rights. To avoid the next charge, cancel before your renewal date.
3. Cancelling your subscription
You can cancel at any time using the subscription-management link provided by Paddle or by contacting Paddle’s buyer support.
Cancellation stops future renewals. Paid access continues until the end of the billing period you have already paid for. Cancelling normally does not refund the current billing period; applicable refund and withdrawal rights remain unaffected.
4. Billing errors
If you believe you were charged twice or charged an amount you did not agree to, contact support@papersafeai.com with the email address used for your purchase, your order or transaction reference, and the date of the charge, so we can investigate.
Please never send your master password, recovery key, vault contents, or full payment-card details.
5. If a refund is issued
Where Paddle issues a refund under its own terms or because the law requires it (section 7), Paddle returns it to the original payment method. A full refund ends the paid entitlement of the refunded purchase or renewal and cancels future renewals of that subscription. A refunded Founder update extension removes only the update period that purchase added.
6. Your locally stored data
Cancellation or a refund does not authorize us to delete your locally stored documents or vault contents. Paid features may become unavailable when your paid entitlement ends.
You remain responsible for maintaining backups of your local vault.
7. Paddle and your statutory rights
Purchases processed through Paddle are also subject to Paddle’s Buyer Terms and Paddle’s Refund Policy.
Where the law of your country gives you a right to withdraw from a purchase or to a refund that cannot be waived, that right is unaffected, and Paddle handles such requests. Nothing here excludes or restricts mandatory consumer rights or prevents Paddle from issuing a refund under its applicable terms.
Paddle may consider discretionary refund requests submitted within 14 days of the transaction; submitting a request does not guarantee approval. Mandatory withdrawal rights and rights relating to faulty or misdescribed products remain unaffected. For a technical issue, contact us first so we can try to resolve it; you may then contact Paddle’s buyer support to request a refund under its applicable terms.
8. App Store and Google Play purchases
Pro bought in the PaperSafeAI mobile app is sold and billed by Apple or Google. Refunds for those purchases are requested from and decided by Apple (at reportaproblem.apple.com) or Google (from your Google Play order history), under their own policies; we cannot issue them ourselves, and sections 1–5 do not apply to them.
You cancel a store subscription in your App Store or Google Play account’s subscription settings (in the app: Plan & devices → Manage subscription). Cancelling stops future renewals; paid access continues until the end of the current period.
When a store refund is granted, the Pro that purchase paid for ends. If another active purchase is on the same licence, Pro continues on that one.
9. Changes to this policy
We may update this policy and will publish the revised date on this page.
10. Contact
PAPERSAFEAI LABS PRIVATE LIMITED
Product: PaperSafeAI
Email: support@papersafeai.com
Payment and billing support: paddle.net
See also our Terms and Conditions and Privacy Policy.